Every company needs a behind the scenes crew, people who keep the company functioning from the inside. It’s like going to the theater. You have the performers and the crew members. The crew members are the ones dressed in black, running around during intermissions, changing the scenery, and making sure everything is ready to go before the next act. Once the play has ended, it is the performers that come out for the final bow and get the standing ovation. In my opinion, the crew should be out there as well, getting just as much praise and applause because what they do is equally important. If you had actors on an empty stage, how boring would that be? I would ask for a refund.
I am the Office Manager at Class Appraisal, and I am proud to be one of the many behind the scenes crew members for this company. I am forever running around the office, doing what I can to help make sure everything is as it should be. I wonder sometimes how my desk gets so messy because I don’t think I sit at it long enough to mess it up. To be good at your job, you have to truly believe in what you do and who you do it for. I have had many different jobs in my life, and this is the first time I can honestly say, “I love my job.” I love what I do because I believe in my company’s new direction.
Recently a lot of changes took place here, and I was put into a position where I could actually make a difference. I was given the opportunity to be a part of something that makes me better, not just as an employee but as a person. You may be asking yourself how being an office manager can make you a better person. Well, let me explain. My job consists of many things: the biggest is employee morale. If you have a company full of unhappy people, you may as well brace yourself because you are on a sinking ship. Your employees control the success of your company and how much business you generate. Why would someone choose you over your competition if they had poor customer service or a negative experience? The answer is simple: they wouldn’t. If you take care of your employees, they will take care of you.
With the help of a few employees, we were able to start up a Community Outreach Program, which has brought this company’s workers closer together as a whole. Being able to get everyone involved within the community has made a BIG impact on the community and the company. Last quarter we were able to personally deliver employee-donated food and clothing to a nearby homeless shelter while raising money for Gleaners Food Bank. Being the office manager gives me the opportunity to make someone else’s life better. I get to help people feel better about themselves and boost confidence. What could be better than that? Working together toward a common goal is what made our Community Outreach successful, and it’s just one thing that bonds our company, making it strong and efficient.
Nicole Thomson – Office Manager