You guys are amazing – the best AMC in the business 
Thank you for getting my report to me so quickly!
Are you ready to redefine speed and accuracy in the appraisal industry? Trust our radical commitment to people and smart technology to help you get there.
Free yourself from the friction and frustration of lengthy appraisal processes. Get to close sooner with valuations you can trust.
Get the turn-times and transparency you need to close more loans today – with the promise of even faster appraisals in the future.
Mitigate risk, gain flexibility, and make your job easier with a strategic AMC partner and custom-built tools.
By organizing our appraiser panel into performance-based tiers, we’re able to achieve far better results. The top 20% of our Class Act Panel completes nearly two-thirds of all of our orders.
Streamlined property data collection. Quality, objective reporting. And every detail of the property at your fingertips. See how our bifurcated appraisal process enables faster processes and consistently accurate appraisals.
Our promise? Fast turnarounds in all 50 states. View the full suite of appraisals that we deliver.
Explore how the comprehensive rules and workflow of Class INtelligence delivers quality without question. It’s bot-powered quality assurance that gives us humans more time to focus on other tasks.
Explore how the comprehensive rules and workflow of Class INtelligence delivers quality without question. It’s bot-powered quality assurance that gives us humans more time to focus on other tasks.
Use the County Dashboard for an interactive view into turnaround times, appraiser distances, and collateral underwriter scores over the last 30 days – state-by-state or county-by-county.
Log in with your Appraisal Scope credentials and click to begin the process of placing your next order. Fast and easy.
See the real-time status of all your loans on one easy-to-use dashboard. Plus, access much more granular details on your orders to identify any possible challenges or slowdowns.
By organizing our appraiser panel into performance-based tiers, we’re able to achieve far better results. The top 20% of our Class Act Panel completes nearly two-thirds of all of our orders.
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
Submit a reconsideration request. We deliver the highest level of service and follow industry guidelines throughout the ROV process. Our goal? To help you arrive at the fair, accurate value that brings confidence to everyone involved.
Access the information you need to drive speed and accuracy in your industry.
Place orders with the industry’s most used platform
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
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Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly
Visually capturing the details of a property has never been easier than with INvision Capture®. This easy-to-use mobile app pairs with imaging technology that makes it possible for property data collectors to collect property imaging down to the smallest details – both inside and out.
Get full, true-to-life perspective through interactive tours of the entire property. Zoom in for a closer look at the details, or zoom out for the bigger picture.
Expect the most precise measurements for the most precise valuations.
Leverage advanced digital replicas of the property to speed transactions while ensuring accuracy.
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
An ROV is a process that allows borrowers, lenders, or other stakeholders to request from an appraiser a general correction to the report, further explanation or substantiation, or a request to reconsider the value if they believe the initial valuation is incorrect or does not reflect the true market value of the property.
The new policies aim to provide clearer guidelines and more structured procedures for requesting and processing ROVs. This includes standardizing the documentation required, setting timelines for responses, and outlining specific criteria under which an ROV can be requested. The changes were implemented to enhance transparency, consistency, and fairness in the appraisal process. They are intended to address concerns about appraisal bias and ensure that valuations are accurate and equitable.
Class Valuation has always safeguarded appraiser independence during the ROV process while at the same time sharing a common interest with our clients in delivering an appraisal report that is supported, credible and meets industry guidelines and is compliant with USPAP. Most of what is outlined in these policies has already been part of the Class Valuation’s policy for a couple of years.
Yes, delete the old form. Please find the new form here.
Borrowers, lenders, and other stakeholders involved in the transaction can request an ROV. This includes real estate agents and brokers, provided they have the proper authorization from the borrower.
The required documentation typically includes a completed ROV request form, supporting evidence such as comparable sales data, photographs, or other relevant information that supports the claim that the initial appraisal was inaccurate. When communicating, the lender should include a description of the area(s) in the appraisal report and all the additional information that requires the Appraiser’s response; provide detailed information, data, or relevant comparable sales as available; only include relevant comparable sales as of the effective date of the appraisal; and not include more than five alternative comparable sales.
The new policies do not set specific timelines for each stage of the ROV process. Generally, once a request is submitted with all necessary documentation, a response should be provided within a specified number of business days outlined by the service level agreement. Ideally, the response by the appraiser should occur within 24 to 48 hours, or in a timely manner based on the complexity of the assignment.
A successful ROV typically requires credible evidence that the initial appraisal contains errors, omissions, or misrepresentations that significantly affect the property value. This can include overlooked comparable sales, incorrect property data, or signs of bias in the appraisal.
If an ROV request is approved, the appraiser may issue a revised appraisal report with an adjusted value. This revised appraisal is then used in the mortgage underwriting process. An ROV request can be denied if the evidence provided is insufficient to justify a change in the appraised value, or if the initial appraisal is deemed to be accurate and unbiased.
No costs associated with an ROV may be charged to the borrower. Per our service level agreement with our panel of appraisers, we do not entertain a fee for completing an ROV under most circumstances.
These policies provide for a maximum of five alternative sales to be included in an ROV. Class Valuation’s ROV form has been updated to reflect that. Class Valuation never had a strict requirement on the maximum number but did, and still do, remind submitters that the goal is to make page one of the appraisal report, so focus on three.
Regardless of the outcome of the ROV, the lender is responsible for ensuring the appraisal report and opinion of market value are reliable and adequately supported. The lender must provide a disclosure to the borrower outlining the ROV process at the time of loan application and again when the appraisal report is provided to the borrower. The disclosure must make it clear that only one borrower-initiated ROV is permitted per appraisal.
The appraiser’s response must be included in a revised version of the appraisal that includes specific commentary explaining their conclusions to the ROV request, regardless of whether the appraiser determines that changes are not needed to address the issues identified in the ROV. Regardless of the outcome of the ROV, the lender is responsible for ensuring the appraisal report and opinion of market value are reliable and adequately supported.
The new policies empower borrowers by providing a clearer path to challenge and rectify potentially inaccurate appraisals, thus ensuring they are not unfairly disadvantaged by incorrect property valuations.
Detailed information about the new ROV policies can be found on the official websites of Fannie Mae, Freddie Mac, and the Federal Housing Administration (FHA). Additionally, lenders and real estate professionals can provide guidance on navigating the ROV process.
Feel free to reach out to Class Valuation, your lender, or a real estate professional for personalized assistance and further clarification on the new ROV policies.
The lender places the order through Class Valuation, or Appraisal Scope.
The property data collector uses the INvision Capture® mobile app to capture the property, inside and out.
The appraiser uses easy drag & drop features on INvision Desktop to harness property inspection data & completes appraisal report.
The appraisal report goes through Class INtelligence, our AI-enabled quality assurance engine, to proactively identify any necessary revisions.
The lender receives a Property Fingerprint: fully transparent, unbiased data for a complete & accurate view of the property at the time of inspection.
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
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You guys are amazing – the best AMC in the business Thank you for getting my report to me so quickly!
You guys are one of my favorites to work for and glad we are back in the loop together. No matter the time of day, you guys are there and usually have a great and quick response that makes my life so much easier!! You guys understand where appraisers are coming from and that’s very unusual these days! Keep up the great work!
I get a lot of work from Class Valuation. Communication is timely and productive. I was accepted on the panel a few years ago and Class has remained my most steady and loyal client. The workflow is reliable and that loyalty to me as a vendor has been the salient factor for me in our continuing business relationship.
Great partnership! Plenty of orders, turn time expectations are reasonable and communication is quick and professional with a sense of equal appreciation of our working partnership.
You guys are professional and truly care about your appraisers, which is not the case with a lot of the other AMCs I work with. Thanks!
My wife Barbara and I have had our Real Estate Appraisal Company, Action Appraisers, Inc since 2005 where we have appraised well over 9,000 residential appraisals. In November 2016 we replaced one of our largest Appraisal Management Companies with Class, which turned out to be a true blessing. Since then we have forged a solid relationship with Class, having completed just under 1,000 assignments. From the beginning they were uniquely different than every other AMC we had worked with. Each and every employee we have worked with is professional, knowledgeable, and pleasant to deal with. They have always had an open door policy encouraging us to call with any questions or concerns. They have always been very helpful. Their reviewers are outstanding, and we have learned so much from them. Their name truly says it all, “CLASS.” Hands down, they are our #1 AMC we work with.
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Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
Dive into our software's unique features, crafting unparalleled user experiences and boosting our digital presence effortlessly.
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The right appraiser can make all the difference in the efficiency and outcome of your lending process. That’s why we build intentional relationships with leading appraisers across the nation. We incentivize, equip, and empower our appraisers to do their best – for their future and the long-term success of our clients.
As the Chief Executive Officer of Class Valuation, John Fraas is responsible for overseeing the day-to-day operations and aiding in the execution of the company’s strategic plans. John is passionate about helping the company to continue to grow through innovation and exceptional service.
Andrew joined Class in November 2023 bringing decades of highly relevant industry experience. He began his career as a certified appraiser, giving him a unique understanding of the industry from the ground up. He has held senior leadership positions at several major companies, including Valuation Connect, Solidifi, and Chase. Throughout his career, Andrew has demonstrated ability to drive growth, improve efficiency, and deliver exceptional client service. His strategic vision and hands-on approach help Class Valuation achieve unparalleled operational excellence in all aspects of its business.
As Chief Financial Officer, Greg is responsible for overseeing accounting, finance, M&A and HR activities. He has 25 years of management experience in the services industry and a proven ability to build high-performance teams. Prior to joining Class in July 2022, Greg served as Chief Financial Officer for global businesses in the aviation, biotech, and technology industries. Greg also brings significant experience in the private equity domain and is a licensed CPA.
Your job is important to homeowners, lenders, and the larger housing market. That’s why our Appraiser Relations Team is here to back you up with the personalized support and resources you need to thrive.
Appraiser Relations Manager
Director of Vendor Management
Appraiser Relations Specialist
Appraiser Relations Specialist
Appraiser Relations Specialist
Appraiser Relations Specialist
Appraiser Relations Specialist
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Join our community of lenders & brokers
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For any concerns regarding an Appraiser Independence issue please reach out to us via email at air@classvaluation.com or give us a call at 248.955.9506.
For any concerns regarding an Property Data Collector Independence issue please reach out to us via email at pdcir@classvaluation.com or give us a call at 248.509.0231.
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