Careers

Are you ready to join the industry’s most innovative Appraisal Management Company poised for long-term growth and success?

Join Our Team

As a top 10 Appraisal Management Company focused on making the American Dream a reality for more homebuyers, we are passionate about innovating the appraisal process and are poised for tremendous growth in the years ahead.
Check out our current openings below, and apply today!

Open Positions

The Entry Level Admin will ensure clients receive reports in a timely matter. The admin will ensure that all documents are successful before delivery to the client. Handle emails for the staff as priority files need special assistance.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Monitor daily assigned queue
  • Upload all special delivery client reports into their required portal
  • Work closely with other departments
  • Must access and interpret third party web portals
  • Review additional sales and send out correct data with all revisions needed
  • Complete full audits on 1 or 2 page reports
  • Manually generate mortgage requirements/documents
  • Provide a compliance certificate and invoice with each and every report that is submitted
  • Perform other duties as assigned by management
  • Positive attitude

The Quality Control Specialist will perform administrative review on appraisals submitted by our contract appraisers. The Quality Control Specialist will use their knowledge and experience, as well as lender criteria to evaluate reports and determine if and when corrections or additional information is needed form the contracted appraiser. Ultimately the Quality Control Specialist is responsible for delivering completed and satisfactory appraisals to the lender.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Monitor the queue daily: Ready for Review
  • Respond to emails
  • Participate in departments meetings
  • Participate in developing and implementing processes to improve the appraisal process
  • Perform appraisal reviews regarding methodology, consistency, technical aspects, data quality, and over all reasonableness in a timely manner consistent with deadlines/due dates
  • Review all revision request to ensure they are valid and not already addressed in the report
  • Ensure compliance certificates are included with all submitted reports
  • Use knowledge of current appraisal systems and continuing education coursework to ensure industry best practices are being used in the appraisal process
  • Perform other duties as assigned by management
Skills & Abilities:
  • Ability to access and efficiently use third party tools
  • Competent in all property types, including Multi-family, Condo, Coop, Condotel, over one million-dollar homes, etc.
  • Excellent verbal and written communication skills
Requirements:
  • Minimum of a High School Diploma or equivalent
  • Strong attention to detail
  • Proficient with Microsoft Office
  • Ability to handle multiple priorities and meet deadline in a fast-paced environment
  • Team oriented

The Vendor Relations Specialist (VRS) will be responsible for maintaining and building relationships with the contracted real estate appraisers. The VSR will serve as a liaison between our staff and our contracted real estate appraisers. The VRS will also assist in resolving escalated orders for the customer service and quality control teams as they pertain to the appraisers. The VRS will project a professional company image that the team members can follow as an example of an exemplary Class Valuation employee. Ultimately, the Vendor Relations Specialist is responsible for maintaining a database of qualified real estate appraisers.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Primary contact for seeking out and enrolling qualified residential real estate appraisers to our vendor database
  • Handle escalated orders that require vendor coordinator attention
  • Conduct periodic reviews on appraisal statistics to determine appraiser’s performance and standing with Class Valuation
  • Develop and maintain a well-coordinated relationship with account managers to determine client requirements for contracted appraisers
  • Ensure that appraisers know how to use systems utilized by Class Valuation and provide assistance as necessary
  • Coordinate and assist with other departments as needed
  • Identify, research, and resolve appraiser issues using effective problem-solving skills
  • Assist in marketing to seek out and enroll new appraisers and grow company database
  • Understand the time sensitive nature of our business and be able to thrive in a fast-paced environment
  • Run and monitor reports on daily statistics regarding workloads
  • Assist in training of new team members

The Help Desk Support Technician is responsible for managing the Help Desk ticket system including ticket delegation, follow up, and completion for all tickets pertaining to internal support and the Appraisal Management Platforms. Internal support consists of hardware and software troubleshooting, hardware and software deployment, responding to security alerts, and general staff assistance. The Help Desk Support Technician is also responsible for assisting the Director of Information Systems with major projects and network upgrades.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Responding to, and managing, the Help Desk ticket system trouble tickets
  • Must be able to configure, troubleshoot, and repair Microsoft operating systems and software including: Windows 7 through 10, Office 2010-2016/Office 365 (Outlook, Word, Excel, Power Point, OneNote, Exchange, Access), MS Server 2016, Active Directory
  • Must be able to configure, troubleshoot, and repair general PC hardware including RAM, processors, power supplies, motherboards, HDD/SSD, and peripherals
  • Must be familiar with managing network resources such as File Systems, Printers, Mailboxes, etc
  • Must be familiar with industry standard computer networking topologies, protocols, and security suites
  • Must be familiar with common web browsers, search engines, and common team collaboration SaaSs
  • Must be fluent with Microsoft Excel and data entry
  • Must be organized

The Quality Control Escalations position will problem solve, resolve conflicts, and provide compliant reports for our clients.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • The Escalations Specialist is to answer appraisal related questions and solve appraisal problems.
  • The specialist should also be well versed in the Reconsideration or Value (ROV) process.
  • The position also requires attention to Priority files, Review products, Buybacks and Post Closing items.
  • Required to work closely with the rest of the team to ensure that matters are dealt with in a compliant and efficient manner.
  • Resolve issues from any and all departments, in particular the Quality Control and QC Front line Departments.
  • Take calls from clients and appraisers at all times.
  • Problem solve and resolve conflicts in an efficient and diplomatic fashion.

The Account Coordinator is responsible for providing callers with updates on their orders. If the called needs additional assistance outside of the Account coordinator knowledge base the call is to be transferred to an Account Manager. The Account Coordinators are responsible for managing the update and the due today queues based on set policies and procedures.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Manage the update queue and properly follow up with both the appraiser and the client
  • Properly notate Appraisal Scope with any information received via calls or emails
  • Communicate accurate information to internal and external clients and appraisers
  • Assist with on the job training of new employees

The objective of Client Services is to provide the best in class customer experience. Client Services determines problems/weaknesses and resolves them before they affect our clients. These issues may be procedural, external, internal or the subject property at hand. Phone calls that become beyond that reach of basic knowledge of an Account Coordinator may be escalated to the Account Manager to handle. The Account Manager (AM) is also responsible for managing and growing our current client base, maintaining long term client relationships and managing the sales opportunities within them. Each AM will have a designated queue of orders based on status in which they oversee and monitor according to the process and procedures.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Identify accounts that are likely to become escalated to manager level
  • Handle escalated orders that require Account Manager attention
  • Understand the time sensitive nature of our business and can thrive in a fast-paced environment
  • Conduct review on accounts on a regular basis to evaluate client’s needs
  • Communicate and build lasting relationships with your clients
  • Identify, research, and resolve customer issues using effective problem-solving skills

The objective of Client Services is to provide the best in class customer experience. Client Services determines problems/weaknesses and resolves them before they affect our clients. These issues may be procedural, external, internal or the subject property at hand. Phone calls that become beyond that reach of basic knowledge of an Account Coordinator may be escalated to the Account Manager to handle. The Account Manager (AM) is also responsible for managing and growing our current client base, maintaining long term client relationships and managing the sales opportunities within them. Each AM will have a designated queue of orders based on status in which they oversee and monitor according to the process and procedures.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Monitor assigned queues: Accepted, Scheduled, Due, Late, On Holds, Messages, Updates, and Revisions Sent. A knowledge of other working queues is also required.
  • Answer incoming calls that are not answered by an Account Coordinator
  • Identify accounts that are likely to become escalated to manager level
  • Handle escalated orders that require Account Manager attention
  • Conduct review on accounts on a regular basis to evaluate client’s needs
  • Communicate and build lasting relationships with clients
  • Reply to all emails, voicemails and messages in a timely matter based on set goals
  • Complete all required training classes
  • Monitor and follow up on all “hot files” and rushes
  • Perform due date extensions if qualifying reasons are met
  • Notate each file in detail
  • Develop and maintain a well-coordinated relationship will all company team members
  • Ensure that clients know how to use services provided by Class Valuation and provide assistance as necessary
  • Coordinate and assist with other departments as needed
  • Identify, research, and resolve customer issues using effective problem-solving skills
  • Provide clients with information regarding signing up for an account, placing web orders and using website for tracking
  • Understand the time sensitive nature of our business and can thrive in a fast-paced environment
  • Perform other duties as assigned by management

The Appraisal Order Specialist will be responsible for assigning client orders to local certified appraisers which meet lender specific and our criteria. The position requires strong communication skills, attention to detail, and a sense of urgency. The appraisal order specialist will answer and make phone calls, write and reply to e-mails, and will project a professional company image through both forms of communication.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Analyze incoming order requests to ensure thorough and accurate information
  • Processes payments; creates invoices for some transactions
  • Communicates any appraisal concerns with the client prior to assigning in order to find resolution before proceeding
  • Negotiates appraisal fees and turn times with the appraisers on our panel and in our network
  • Monitors several assignment queues, working with them quickly and sufficiently
  • Researches websites and other resources to locate appraisers when necessary
  • Incorporates problem solving and critical thinking skills when assigning complex appraisal orders
  • Communicates with the vendor coordinator if and when recruiting in particular areas is needed
  • Assists with on-the-job training for new employees
  • Assists other departments as needed
  • Perform other duties as assigned by management

Ready to join the Class Valuation Team?

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