Careers

Are you ready to join the industry’s most innovative Appraisal Management Company poised for long-term growth and success?

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As a top 10 Appraisal Management Company focused on making the American Dream a reality for more homebuyers, we are passionate about innovating the appraisal process and are poised for tremendous growth in the years ahead.
Check out our current openings below, and apply today!

Open Positions

Reporting to the SVP of National Sales, the Regional Sales Manager role will be responsible for managing Class Valuation’s success by leading the sales charge within a focused region. Focusing on your prospective targets within your region, you will be responsible for acquiring new order volume through the acquisition of new customers within your region.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Maintaining an understanding of your region at all levels
  • Keeping tight records in Salesforce
  • Create and execute regional sales strategy to get the most out of your territory within the fiscal year and achieve all sales targets
  • Build challenger models against industry data to show how their business would benefit from rolling out Class Valuation’s services. Cause them to become a client through the execution of a proven sales methodology
  • Execute a stage driven sales methodology
  • Develop strategic account plans that target large prospective clients within your region
  • Work with “client onboarding” teams to seamlessly get your new clients onboarded and ordering.
  • Establish premium brand status within your region through the execution of Sales and Marketing campaigns
  • Create and execute trade show plan for the “Agreed shows we will be attending” work with sales and marketing leadership on the pre-trade show plans to maximize show attendance and justify self-attendance
  • Must achieve all sales goals and targets as set forth within the forecast
  • Position yourself as a trusted advisor and utilize a consultative model to build influence within industry
  • Work your LinkedIn network and social ecosphere to influence the market and your region towards Class Valuation
Qualifications:
  • Bachelor’s Degree preferred
  • Min 2-3 years’ experience in B2B Sales or equivalent role working directly with large enterprise type companies selling services or services equivalent
  • Excellent written and verbal skills
  • Proven Sales history (references will be checked)
  • Must be comfortable utilizing video as a means of communicating and understand leading social applications
  • Must have good Microsoft Office experience, including Outlook, PowerPoint, Word, and Excel

Reporting to the SVP of National Sales, the Inside Sales Representative role will be responsible for managing Class Valuation’s success by leading the charge within an intense focus on lead generation, prospecting and building brand awareness.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • In this role you will initiate, establish, and build strong prospective client relationships.
  • Serve all segments of the market working with Regional leaders and sales teams to generate leads and promote Class Valuation to the mortgage banking industry.
  • Actively participate in the effort and develop new accounts, generate sales quotes, and handle inquiries to help service prospects and grow the business.
  • Make cold and warm calls to uncover opportunities with new prospects.
  • Provide superior customer service by delivering responses and service proposals to meet and exceed the prospects expectations
  • Actively engage your Class Valuation colleagues and resources regularly to provide a complete Class Valuation appraisal management solution to prospective clients and capitalize on new opportunities.
  • Work effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.
Your sales skills need to be unrivaled, but it also helps if you have: 
  • Excellent verbal and written communication skills
  • A confident and determined approach
  • Ability to use video media with confidence including videos of yourself
  • The ability to cope with/overcome rejection
  • Self-motivation/Drive and time management skills
  • A competitive streak
  • No issues with high activity output
  • A fanatical prospector’s mentality
Work Environment:

Denver Based: 518 17th St. Suite 1105, Denver, CO 80202

Our founders created Class Valuation in 2009 to address the industries need for top notched property valuations and management of appraisal services. With the beliefs and ethos that define our business style “we are working to make homeowners dreams come true”. While we have grown and changed dramatically since we were established in 2009, one thing has remained constant: our commitment to the values that have made us a world class provider of valuation services.  Defining our customers as hero’s, we do everything we can to ensure our service is one that helps our customers achieve their dreams.

Class Valuation is an Equal Opportunity; Minority / Female / Disabled / Veteran. We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times.

Class Valuation is seeking a Director of Client Services. The position is responsible for leading the Client Services Department, ensuring that service levels remain within company goals.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Regular client facing responsibilities on marketing updates, campaign reviews and in-person visits; responsible for regular reporting and client meetings via telephone, virtual meeting, or in-person. Responsible for the timely resolution of day to day issues.
  • Quarterly one on one evaluations with team members
  • Assists, creates and implements new policies and procedures to help meet company goals as necessary
  • Acts as a dedicated liaison between the company and clients to improve customer satisfaction and to meet service level agreements.
  • Shares monthly metrics with staff
  • Approve timecards and payroll for direct reports
  • Assess potential business development opportunities at existing clients; collaborate with the team toward realizing such potential areas for account growth.
  • Collaborate with the following teams to develop and implement an effective account management strategy: Marketing, Market Research, Sales and Information Technology.
  • Must have a high-level understanding of the company’s service offerings and products and be able to leverage resources to expedite resolutions.
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
  • May require travel up to 25%.
  • Performs other duties as assigned by President
Requirements: 
  • Ability to identify needs that the client may not recognize and ensure that approaches and solutions are linked to objectives and future needs.
  • Minimum of 3 years of demonstrated experience in client management
  • Bachelor’s degree with focus in business, marketing, or related field preferred
  • Experience with overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients.
  • Ability to develop overall engagement strategy and work with teams to execute plans.
  • Experience working with engagement teams to ensure account work is projected accurately and effectively and efficiently planned and staffed with all deliverables prioritized accordingly.
  • Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations.

The Entry Level Admin will ensure clients receive reports in a timely matter. The admin will ensure that all documents are successful before delivery to the client. Handle emails for the staff as priority files need special assistance.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Monitor daily assigned queue
  • Upload all special delivery client reports into their required portal
  • Work closely with other departments
  • Must access and interpret third party web portals
  • Review additional sales and send out correct data with all revisions needed
  • Complete full audits on 1 or 2 page reports
  • Manually generate mortgage requirements/documents
  • Provide a compliance certificate and invoice with each and every report that is submitted
  • Perform other duties as assigned by management
  • Positive attitude

The Quality Control Specialist will perform administrative review on appraisals submitted by our contract appraisers. The Quality Control Specialist will use their knowledge and experience, as well as lender criteria to evaluate reports and determine if and when corrections or additional information is needed form the contracted appraiser. Ultimately the Quality Control Specialist is responsible for delivering completed and satisfactory appraisals to the lender.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Monitor the queue daily: Ready for Review
  • Respond to emails
  • Participate in departments meetings
  • Participate in developing and implementing processes to improve the appraisal process
  • Perform appraisal reviews regarding methodology, consistency, technical aspects, data quality, and over all reasonableness in a timely manner consistent with deadlines/due dates
  • Review all revision request to ensure they are valid and not already addressed in the report
  • Ensure compliance certificates are included with all submitted reports
  • Use knowledge of current appraisal systems and continuing education coursework to ensure industry best practices are being used in the appraisal process
  • Perform other duties as assigned by management
Skills & Abilities:
  • Ability to access and efficiently use third party tools
  • Competent in all property types, including Multi-family, Condo, Coop, Condotel, over one million-dollar homes, etc.
  • Excellent verbal and written communication skills
Requirements:
  • Minimum of a High School Diploma or equivalent
  • Strong attention to detail
  • Proficient with Microsoft Office
  • Ability to handle multiple priorities and meet deadline in a fast-paced environment
  • Team oriented

The Vendor Relations Specialist (VRS) will be responsible for maintaining and building relationships with the contracted real estate appraisers. The VSR will serve as a liaison between our staff and our contracted real estate appraisers. The VRS will also assist in resolving escalated orders for the customer service and quality control teams as they pertain to the appraisers. The VRS will project a professional company image that the team members can follow as an example of an exemplary Class Valuation employee. Ultimately, the Vendor Relations Specialist is responsible for maintaining a database of qualified real estate appraisers.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Primary contact for seeking out and enrolling qualified residential real estate appraisers to our vendor database
  • Handle escalated orders that require vendor coordinator attention
  • Conduct periodic reviews on appraisal statistics to determine appraiser’s performance and standing with Class Valuation
  • Develop and maintain a well-coordinated relationship with account managers to determine client requirements for contracted appraisers
  • Ensure that appraisers know how to use systems utilized by Class Valuation and provide assistance as necessary
  • Coordinate and assist with other departments as needed
  • Identify, research, and resolve appraiser issues using effective problem-solving skills
  • Assist in marketing to seek out and enroll new appraisers and grow company database
  • Understand the time sensitive nature of our business and be able to thrive in a fast-paced environment
  • Run and monitor reports on daily statistics regarding workloads
  • Assist in training of new team members

The Quality Control Escalations position will problem solve, resolve conflicts, and provide compliant reports for our clients.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • The Escalations Specialist is to answer appraisal related questions and solve appraisal problems.
  • The specialist should also be well versed in the Reconsideration or Value (ROV) process.
  • The position also requires attention to Priority files, Review products, Buybacks and Post Closing items.
  • Required to work closely with the rest of the team to ensure that matters are dealt with in a compliant and efficient manner.
  • Resolve issues from any and all departments, in particular the Quality Control and QC Front line Departments.
  • Take calls from clients and appraisers at all times.
  • Problem solve and resolve conflicts in an efficient and diplomatic fashion.

The Account Coordinator is responsible for providing callers with updates on their orders. If the called needs additional assistance outside of the Account coordinator knowledge base the call is to be transferred to an Account Manager. The Account Coordinators are responsible for managing the update and the due today queues based on set policies and procedures.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Manage the update queue and properly follow up with both the appraiser and the client
  • Properly notate Appraisal Scope with any information received via calls or emails
  • Communicate accurate information to internal and external clients and appraisers
  • Assist with on the job training of new employees

The objective of Client Services is to provide the best in class customer experience. Client Services determines problems/weaknesses and resolves them before they affect our clients. These issues may be procedural, external, internal or the subject property at hand. Phone calls that become beyond that reach of basic knowledge of an Account Coordinator may be escalated to the Account Manager to handle. The Account Manager (AM) is also responsible for managing and growing our current client base, maintaining long term client relationships and managing the sales opportunities within them. Each AM will have a designated queue of orders based on status in which they oversee and monitor according to the process and procedures.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Identify accounts that are likely to become escalated to manager level
  • Handle escalated orders that require Account Manager attention
  • Understand the time sensitive nature of our business and can thrive in a fast-paced environment
  • Conduct review on accounts on a regular basis to evaluate client’s needs
  • Communicate and build lasting relationships with your clients
  • Identify, research, and resolve customer issues using effective problem-solving skills

The objective of Client Services is to provide the best in class customer experience. Client Services determines problems/weaknesses and resolves them before they affect our clients. These issues may be procedural, external, internal or the subject property at hand. Phone calls that become beyond that reach of basic knowledge of an Account Coordinator may be escalated to the Account Manager to handle. The Account Manager (AM) is also responsible for managing and growing our current client base, maintaining long term client relationships and managing the sales opportunities within them. Each AM will have a designated queue of orders based on status in which they oversee and monitor according to the process and procedures.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Monitor assigned queues: Accepted, Scheduled, Due, Late, On Holds, Messages, Updates, and Revisions Sent. A knowledge of other working queues is also required.
  • Answer incoming calls that are not answered by an Account Coordinator
  • Identify accounts that are likely to become escalated to manager level
  • Handle escalated orders that require Account Manager attention
  • Conduct review on accounts on a regular basis to evaluate client’s needs
  • Communicate and build lasting relationships with clients
  • Reply to all emails, voicemails and messages in a timely matter based on set goals
  • Complete all required training classes
  • Monitor and follow up on all “hot files” and rushes
  • Perform due date extensions if qualifying reasons are met
  • Notate each file in detail
  • Develop and maintain a well-coordinated relationship will all company team members
  • Ensure that clients know how to use services provided by Class Valuation and provide assistance as necessary
  • Coordinate and assist with other departments as needed
  • Identify, research, and resolve customer issues using effective problem-solving skills
  • Provide clients with information regarding signing up for an account, placing web orders and using website for tracking
  • Understand the time sensitive nature of our business and can thrive in a fast-paced environment
  • Perform other duties as assigned by management

The Appraisal Order Specialist will be responsible for assigning client orders to local certified appraisers which meet lender specific and our criteria. The position requires strong communication skills, attention to detail, and a sense of urgency. The appraisal order specialist will answer and make phone calls, write and reply to e-mails, and will project a professional company image through both forms of communication.

In addition to our Key Skills & Traits, here are specific responsibilities for this opportunity:
  • Analyze incoming order requests to ensure thorough and accurate information
  • Processes payments; creates invoices for some transactions
  • Communicates any appraisal concerns with the client prior to assigning in order to find resolution before proceeding
  • Negotiates appraisal fees and turn times with the appraisers on our panel and in our network
  • Monitors several assignment queues, working with them quickly and sufficiently
  • Researches websites and other resources to locate appraisers when necessary
  • Incorporates problem solving and critical thinking skills when assigning complex appraisal orders
  • Communicates with the vendor coordinator if and when recruiting in particular areas is needed
  • Assists with on-the-job training for new employees
  • Assists other departments as needed
  • Perform other duties as assigned by management

Ready to join the Class Valuation Team?

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