With membership growing at a historic pace and plans to expand into new markets, Consumers needed its mortgage operation to keep up.
As the team scaled, collateral valuation emerged as a pressure point. A dedicated appraisal desk managed orders, tracked revisions, and coordinated communication to move reports through the review process. It worked, but it wasn’t built to scale.
As Consumers evaluated appraisal management companies, Class Valuation stood out because of CVUE, its Underwriting and Appraisal Assurance Program. CVUE combines advanced AI, computer vision, and expert human review to identify qualifying appraisals that can move forward without a traditional lender-side review. It also assumes repurchase liability that would otherwise remain with the lender, reducing manual review work while maintaining confidence in appraisal quality.
Consumers selected Class Valuation as its AMC, seeing a clear opportunity to increase capacity, reduce manual review work, and maintain appraisal quality through CVUE.
Consumers reduced overall loan cycle time by more than one-and-a-half days within approximately six months, a result Summerfield attributes to CVUE, workflow improvements, and the quality of appraisals delivered through Class Valuation.
Each underwriter gained enough capacity to handle one additional file per day, creating room for more than 20 additional files per month per underwriter without adding headcount.
With CVUE handling the review on eligible appraisals, Consumers' revision rate dropped to 7.9%, significantly below the industry average of 1 in 4 appraisals.
Founded in 2009, Class Valuation is a leading nationwide AMC recognized for fast turn times, exceptional quality, and client service. The company combines skilled professionals, innovative products, and advanced technology to help lenders improve efficiency and manage valuation risk. Visit classvaluation.com.
